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Understand What Governs Your Account Here

Every action on mratm8 — from opening your account to funding it via Touch 'n Go eWallet or Boost — sits within a defined set of terms.

Account TermsPrivacy & DataPayment PolicyJurisdiction ClauseContact Rights
mratm8 Understand What Governs Your Account Here
LEGAL CONTACT PATHS

Reach Us About a Policy or Account Matter

If you need to raise a legal concern, dispute a transaction, or request a copy of your account data, our support team handles these via three direct channels. Each path routes to an agent who can action account-level requests — not just general queries.

Live Chat Access live chat directly from your account dashboard. For policy or data queries, start the chat and select Account & Legal from the topic menu so your case routes correctly.
Email Support Send detailed legal or data requests to our support email. Include your registered account ID and the specific clause or transaction in question so we can respond without back-and-forth.
Account Help Centre The Help Centre inside your account holds the current version of all policies. Use the search bar to locate specific clauses on payment disputes, data retention or account closure.
DATA & ACCOUNT SECURITY

How We Handle Your Data and Account Access

Account security and data handling are not afterthoughts — they shape how mratm8 processes every login, payment instruction and withdrawal request. Here is what we do on each front so you know where you stand.

Data Retention

We keep account and transaction records for as long as required by applicable law. You may request a summary of what we hold via the email support channel at any time.

Cookie Policy

We use session and analytics cookies to keep your account state stable across pages. You can adjust cookie preferences in your browser settings; core account functions require session cookies to work.

Account Security

Login is protected by OTP verification sent to your registered mobile number. If you receive an OTP you did not request, change your password immediately and contact live chat to flag the event.

Requesting Changes

To update registered details — email, phone number or linked payment wallet — submit a verified request through live chat or email support. Account changes require identity confirmation before we process them.

Questions About Your Legal Rights and Account Policies

Below are the questions we get most often about how our terms operate, what data we hold and what you can do if something goes wrong.

Access depends on whether local law in your area permits it. We do not restrict by city, so the same platform is available to anyone in a permitted jurisdiction across Malaysia.

Closing your account does not automatically erase all records. We retain transaction history and identity data for the period required by applicable law, after which it is deleted per our data retention schedule.

Raise a dispute via live chat or email support with your account ID and the transaction reference. Payment disputes involving Touch 'n Go eWallet, Boost or GrabPay are handled with the respective wallet provider where needed.

No. The same account terms govern all payment activity — whether you use FPX, DuitNow or a Boost wallet top-up. The payment method does not create a separate or lighter set of obligations.

We send a notification to your registered email address before any material change takes effect. Continuing to use the platform after that date means you have accepted the revised version.

Email our support team from your registered address, include your account ID, and state that you are making a data access request. We will respond with a summary of what we hold within a reasonable timeframe.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.