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What mratm8 Does With Your Personal Information

Your account data, payment details and browsing activity are handled with clear rules — no grey areas. This Privacy Policy sets out exactly what we collect when you use mratm8, why we collect it, how long we keep it, and what rights you hold…

Account data protectionTouch 'n Go eWallet & Boost payment recordsCookie and device dataYour right to access or deleteDirect contact path for data requests

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What Data We Collect and Why We Need It

mratm8 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with us, we collect the information you provide directly — your name, email address, contact number and the payment method you link to your account. If you fund your account via Touch 'n Go eWallet, Boost or GrabPay, we record the

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transaction reference and amount; we do not store your e-wallet PIN or full wallet credentials on our servers. We also collect technical data automatically: your device type, operating system, browser session length and the pages you visit within the lobby. This helps us keep the mobile
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experience consistent whether you are on Android or iOS. Log data — IP address, session timestamps and error reports — is retained to detect unusual access patterns and protect your account from unauthorised entry. Your data is processed to fulfil the account agreement between us, to
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verify your identity where local law requires it, and to send you account-relevant communications such as deposit confirmations and security alerts. We do not sell your personal information to third parties. Third-party payment processors such as those handling DuitNow or FPX transfers receive only the data
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needed to complete a transaction. Access to and use of mratm8 is subject to local law and available only where local law permits.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA REQUEST CHANNELS

How to Reach Us About Your Privacy

If you want to review what data we hold, correct an error or ask us to delete your account records, our support team handles these requests directly. Reach out through any of the channels below and include your registered account email so we can locate your records without delay. Requests are acknowledged and processed in line with applicable data protection obligations.

DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Data security at mratm8 is not a single checkbox — it runs across account login, payment processing and how long records are kept. Here is what that looks like in practice across the four areas that matter most to your privacy.

Account Security and Access Control

Your account login is protected by OTP verification sent to your registered number. We limit internal access to your personal data to staff whose role requires it, and access is logged.

Cookie and Tracking Choices

We use session cookies to keep your account active and analytics cookies to understand how pages are used. You can adjust cookie preferences in your browser settings at any time without losing account access.

Retention and Deletion

Active account records are retained while your account remains open. If you close your account, we retain only the data required by applicable legal obligations, then delete the rest within the period those rules specify.

Who We Share Data With

Payment processors handling Touch 'n Go eWallet, Boost or GrabPay transactions receive transaction-level data only. We do not share your profile, game history or device data with advertisers or data brokers.

Common Questions About Your Privacy Rights

These are the questions we hear most often from people in Malaysia about how their data is handled on mratm8. If your question is not here, the support team can address it directly through live chat or email.

We collect your name, email address, contact number and the payment method you register. If you use Touch 'n Go eWallet or Boost, we record transaction references but not your wallet credentials or PIN.

Yes. Log in, go to Settings, then Privacy and Data, and request a full data download. The file covers your account profile, transaction history and session records we hold on file.

We share transaction-level data with payment processors such as those handling GrabPay and DuitNow, only to complete your deposit or withdrawal. We do not sell or share profile or game data with any external party.

Once your account is closed, we retain only the records that applicable law requires us to keep, then delete the rest within the timeframe those legal obligations set out.

Go to Settings, then Privacy and Data inside your account, and submit a deletion request there. Alternatively, email our support team with your registered account details and specify what you want removed.

We use session cookies to keep you logged in and analytics cookies to improve the mobile experience. You can manage or block non-essential cookies in your browser settings without affecting account access.

Reach out via live chat and select 'Account and Privacy' as the topic, or email support with your account email in the subject line. Players in Kuantan or anywhere else in Malaysia can use the same channel — response and escalation follow the same process.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal LiveLive Baccarat Gamesmratm8 Casino

What mratm8 Does With Your Personal Information

How to Reach Us About Your Privacy

How We Protect and Manage Your Information

Account Security and Access Control

Cookie and Tracking Choices

Retention and Deletion

Who We Share Data With

Common Questions About Your Privacy Rights

01 What personal information does mratm8 collect when I open an account?

02 Can I see all the data mratm8 holds about me?

03 Does mratm8 share my data with third parties?

04 How long does mratm8 keep my data after I close my account?

05 How do I request that my data be deleted?

06 Does mratm8 use cookies, and can I turn them off?

07 Who do I contact if I think my data has been mishandled?

Privacy Policy

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