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What You Agree To When You Open an Account

These Terms & Conditions govern every account, deposit and activity on mratm8 — including how you fund your account via Touch 'n Go eWallet, Boost or GrabPay, and how we handle disputes.

Applies to all accountsCovers all local payment methodsUpdated when policy changesAvailable where local law permits
mratm8 What You Agree To When You Open an Account
HOW WE OPERATE

Account Security and How We Handle Your Data

Agreeing to these Terms also means understanding how mratm8 holds and protects your account data. We apply SSL encryption across every session and every payment transaction — whether that's a Touch 'n Go eWallet deposit or a GrabPay withdrawal request. Account data is retained in line with applicable data-protection obligations and is not sold to third parties. You may request a summary of the data we hold on your account by contacting support in writing.

Data Retention We keep your account and transaction records for as long as required by applicable law. When that period ends, data is deleted or anonymised according to our internal data-handling process.
Account Security SSL encryption covers every login and payment session. If you suspect unauthorised access, contact support immediately and we will freeze the account pending a verification check.
Cookie Handling We use session and analytics cookies to keep your account logged in and to improve how the platform works. You can adjust cookie preferences through your browser settings at any time.
Policy Change Notices When these Terms are updated, the revised version is published with a new effective date. Continuing to use the platform after that date confirms your acceptance of the revised Terms.
CONTACT PATHS

Reach Us About Any Terms Query

If any clause in these Terms is unclear — or if you believe an action taken on your account was made in error — our support team is the right place to start. We handle Terms-related queries through three channels, and players in Kota Bharu use the same contact paths as anyone else in Malaysia. Bring your account details so we can pull up your case quickly.

Live Chat Open the chat window from your account dashboard and a support agent will respond directly. Best for urgent Terms disputes or account-access questions that need a quick answer.
Email Support Send a detailed written query to our support address. We aim to respond to Terms and account-conduct questions with a full written reply so you have a record of our position.
Help Centre Our Help Centre carries the most-asked Terms questions in one place. Check there first — many account, payment and conduct queries are answered without needing to contact us directly.

Common Questions About These Terms

The questions below cover what we hear most often from accounts in Malaysia about their rights, how these Terms are enforced, and what to do when something doesn't match what you expected.

Yes. Every payment method we support — including Touch 'n Go eWallet, Boost and GrabPay — falls under these Terms. Payment conduct rules apply regardless of which channel you use to fund your account.

We post any update with a revised effective date on this page. Using the platform after that date constitutes acceptance. We encourage you to check this page periodically, especially before making a significant deposit.

We will contact you via your registered email with the reason. You can respond through our support channel to dispute the decision. Pending balances may be held during the review period.

Send a written request through our email support channel, including your registered account details. We will confirm the request and provide a data summary in line with applicable data-protection obligations.

The same Terms apply across Malaysia. Access and eligibility depend on whether your use is permitted under local law — the Terms themselves do not vary by city or state.

Governing law is set out in the full Terms document. For any unresolved dispute, contact our support team in writing first — most account-conduct disagreements are resolved at that stage without escalation.
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Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.